Haus of Portraiture — Terms & Conditions
Last updated: 7 August 2026
1. About these terms
These terms apply to all sessions, orders and certificates from Haus of Portraiture, 725 Arizona Ave, Suite 103, Santa Monica, CA 90401. By booking a session, placing an order or redeeming a certificate, you agree to them.
Questions about anything here: hello@hausofportraiture.com.
2. Your session
Dress code. This is a special event and we encourage you to treat it as one. All clients must follow the dress code published on our website. Clothing that does not work on camera includes, but is not limited to, ripped jeans, shorts, t-shirts, sweatshirts, sneakers, khakis and workout attire. If your wardrobe is not suitable we may need to reschedule you.
Everyone together. We do not photograph incomplete families, where a family member cannot attend and wants to come another time. We are happy to reschedule for when you are all together. Both parents attend the session where applicable. We reserve the right to reschedule if the whole group is not present.
Children and pets. Children and pets are photographed separately after the whole family has been photographed together. They settle far better once they have warmed up alongside their people. Please have everyone prepared and dressed.
Extended families. Groups larger than eight are extended family sessions. Different pricing applies, an in-studio consultation is required to book, and these bookings are taken at the photographer's discretion. Prize certificates cannot be used for extended family sessions.
Timing. We reserve two hours for you. Please arrive 10 to 15 minutes early. Arriving late shortens your session and may mean we have to rebook you.
Recording. Outside cameras, phones, tablets and other recording devices may not be used to photograph or record during your session. Please share this with anyone coming with you.
3. Booking deposits
A $300 deposit secures your session date and time.
Your deposit is returned to you at your Design Session, or applied to your artwork order if you prefer, provided you attend both your Photography Session and your Design Session at the times booked.
The deposit is only forfeited if you:
do not attend and do not tell us in advance;
cancel or reschedule with less than 14 days' notice, having already rescheduled once; or
arrive more than 15 minutes late and we are unable to run the session.
Rescheduling. Tell us at least 14 days before your session. You may reschedule once at no cost.
No-shows. If you do not attend and do not contact us, a $150 no-show fee applies in addition to the forfeited deposit. Where a prize or gift certificate was being redeemed, it is treated as used.
4. Your Design Session and your order
Your Design Session is where you view your portraits and choose your artwork. Everyone involved in the decision needs to be there, because your images are retired after this appointment.
Orders are placed at the Design Session. You may change or cancel your order at any time before production begins. Once we have started making your artwork it is custom to your selections and can no longer be changed or cancelled, other than as set out in section 6.
We will tell you when production starts.
5. Production and delivery
Every piece is made by hand to order, so production time depends on the finish, the size and the level of hand embellishment you choose.
When you place your order we will confirm your estimated completion date in writing, and we will keep you updated if anything changes. Your order is not charged as complete until your artwork is finished and dispatched.
Once dispatched, delivery within the United States typically takes a further 7 to 10 business days by UPS, USPS or FedEx.
Every portrait is created individually for you. Variation in artistic style, colour, texture and composition is part of hand-finished work and is not a defect.
6. Refunds and cancellations
We want you to be delighted with your artwork.
Before production begins: cancel for any reason and receive a full refund, including your deposit.
After production begins: because each piece is made to your specification, orders cannot be cancelled or refunded. This does not affect your rights where an item arrives damaged, defective, or is not what you ordered.
If something is wrong: contact us at hello@hausofportraiture.com within 14 days of delivery. We will repair, remake or refund the piece. Where a remake is not possible, we will refund it.
Nothing in these terms limits any right you have under applicable federal or state consumer law.
7. Paying by instalments or third-party financing
If you pay using a third-party financing or instalment provider:
Your agreement for the credit is with that provider, not with Haus of Portraiture. Their terms, eligibility criteria and disclosures apply, and we cannot tell you whether you will be approved or on what terms.
Where a refund is due under section 6, we process it back through that provider against your loan or plan. We do not refund financed purchases as cash or as studio credit.
A refund reduces or clears what you owe the provider. Please continue making any payments they ask for until they confirm the adjustment.
8. Resolving a problem
If you are unhappy with a charge, please contact us first at hello@hausofportraiture.com. Almost everything is sorted out quickly and directly. If we cannot resolve it together, you remain free to raise it with your bank, card issuer or financing provider.
9. Purchased gift certificates
These are certificates you or someone else has paid for.
They do not expire and retain their full value.
They are redeemable towards a session and artwork at Haus of Portraiture.
Where a small balance remains after redemption, we will cash out that balance on request where required by California law.
They may be transferred to another person.
To redeem, contact the studio to book. Standard deposit and scheduling terms apply.
10. Prize and promotional certificates
These are certificates awarded free of charge, including competition prizes and promotional offers. Different rules apply because nothing was paid for them.
The session must be booked before the expiration date shown on the certificate and taken within 3 months.
Non-transferable, and not redeemable for cash or any cash equivalent.
One per household in any 24-month period. The recipient must not have redeemed a prize or promotional certificate with us in the previous 24 months, calculated from the previous sitting date.
Cannot be combined with any other offer, prize or promotion, and only one may be used at a time.
Cover studio portraiture only, not other types of photography, not framing, and not artwork from a previous session.
Both parents attend where applicable.
Entitle the holder to a single appointment. If you need to change it, tell us at least 14 days ahead. At management's discretion we may reschedule and carry the certificate and deposit forward.
All sessions are photographed, designed and completed at our Santa Monica studio, and any reshoot happens there too.
11. Reviews and feedback
We welcome honest feedback, publicly or privately. Nothing in these terms restricts your right to review Haus of Portraiture, and we will never ask you to take down a review as a condition of service or of resolving a complaint.
If your experience fell short, we would genuinely like the chance to fix it first: hello@hausofportraiture.com.
12. Images and copyright
Haus of Portraiture retains copyright in all images created at our studio, under United States copyright law.
Purchasing artwork gives you ownership of the physical pieces and the right to display and enjoy them personally. It does not transfer copyright.
Digital files are available as an add-on to an artwork order where offered. We are not otherwise obliged to supply digital files.
Where a session forms part of a prize or gift certificate, copyright in the images belongs to Haus of Portraiture.
13. Artistic control and refusal of service
We retain artistic control over the design and content of each session, and may decline to create particular styles, sizes or combinations where we believe the result would not meet our standards.
We may refuse or discontinue service where doing otherwise would disrupt our staff or the normal operation of the studio.
14. Promotions on Meta platforms
By entering a promotion through Facebook or Instagram, you acknowledge it is in no way sponsored, endorsed or administered by, or associated with, Meta. Selections are made periodically and we may select and gift applicants daily, weekly or monthly. One promotional offer per household in any 24-month period. Promotional values cannot be combined.
15. SMS notifications and consent
By submitting your information and opting in, you consent to receive SMS notifications, reminders and, where you have selected it, occasional marketing messages from Haus of Portraiture.
Message frequency may vary.
Message and data rates may apply.
Text HELP for assistance.
Reply STOP to unsubscribe.
We use SMS to follow up on enquiries, confirm appointments, send session details and share relevant information. Promotional messages go only to people who have explicitly opted in.
16. Privacy and governing law
Our handling of your personal information is set out in our Privacy Policy.
These terms are governed by the laws of the State of California. Where you live in another state, any consumer rights you have under that state's law continue to apply.
Haus of Portraiture, 725 Arizona Ave, Suite 103, Santa Monica, CA 90401